Frequently Asked Questions

What’s the difference between a manufacturer’s limited warranty and an extended warranty?

A manufacturer’s limited warranty is the warranty that a product leaves the factory with. Typically, it covers specific parts for a limited period of time. Extended warranties are optional and are generally purchased at the same time as the equipment. Optional extended warranties cover all parts and labor. There are a variety of optional extended warranties to choose from, but all are designed to offer long-term peace of mind.

My children have allergies. Is there a way to improve the indoor air quality in my home?

An electronic air purifier is 40 times more effective than a standard throwaway filter in removing unwanted particles from your home. Particles such as pollen, dust, bacteria, tobacco smoke, cooking smoke, animal hair and dander prevent your indoor air from being as healthy as it could be. An electronic air cleaner with a washable electronic cell is up to 99% effective at removing these airborne particles. An electronic air cleaner also protects the operating efficiency of your heating and air conditioning system and keeps your furniture, drapes, carpet and walls cleaner, as well.

How can I control my energy costs?

If you’re shopping for a new heating and air conditioning system, the best way to control your energy costs is to purchase a high efficiency variable speed system. Variable speed means your system varies its speed depending on your home’s heating and cooling requirements. Because of this, variable speed systems are more efficient than single-stage systems. Efficiency ratings also matter. When you match a 14, 16 or 18 SEER air conditioner or heat pump with a variable speed furnace or air handler, you can rest assured that you’ve selected a home comfort system that is one of the quietest and most energy efficient available today.

How do I know what size system I need for my home?

One of the first things we will do is conduct a complete energy analysis of your home. By considering window size, insulation values, age of home, ductwork, other building materials, as well as a variety of other factors, we can determine the right size system and equipment for your home. We’ll even ask you questions about your existing comfort challenges, for example: Are there rooms in your home that are always too hot or too cold? If this is the case, you could need ductwork modifications in addition to a new system.

Why does my AC freeze and what can I do about it?

It doesn’t seem possible; with summertime temperatures holding steady in the mid 90s, your air conditioning unit spawns a block of ice seemingly out of nowhere that brings your AC to its knees and sends the temperature inside your home soaring.

Well as strange as it sounds, this is a fairly common problem. You see an air conditioning unit works by compressing and then evaporating a gas (commonly known as Freon) to make it very, very cold. Air is passed, or blown, over coils containing that gas in order to cool the air and distribute it throughout your house.

When there isn’t enough airflow across the coils or if there is a gas leak somewhere in the unit, bad things happen. That is, the lines and coils begin to freeze. Once that process begins, the ice actually acts as an insulator and causes more ice to form until your unit turns into a giant Popsicle.

So what do you do when this happens?

The first thing you should do is to immediately turn off your compressor by switching your thermostat over to FAN. As long as the compressor is running, not even summer heat can melt that ice. Plus if you continue to run the compressor while it’s frozen, you’ll ruin it.

As the ice starts to melt, make sure you have proper drainage. There’s probably a collection bin and run-off valve under your unit, but if not, be ready to soak up the water.

Finally, call in a professional. There are lots of things that can restrict airflow – from dirty coils to poorly designed ductwork. A pro can check them all and get at the root of the problem. Or if it’s a gas leak, he can find the fault, fix it and fill it back up.

Of course the best defense against a frozen AC is regular maintenance and inspection. To schedule a tune-up of your system, call us at 1-888-531-2829.